High-quality products tailored for wholesalers and distributors worldwide.
China Loong Lighting Co., Ltd. supplies lighting products and related electrical accessories for international B2B customers. Our product range includes indoor, outdoor, residential, commercial, industrial, emergency, solar, street, landscape, flood, high bay, panel, track, ceiling, pendant, wall, floor, and table lighting, as well as cable ties and wiring accessories. The following guide explains our standard process from inquiry and quotation through production, delivery, and after-sales communication.
Please send your inquiry with as much product and project information as possible. Clear requirements help us evaluate the request accurately and prepare an appropriate quotation.
Depending on the product, please provide the following information where applicable:
If you are unsure which product is suitable, describe the installation environment and intended use. Our team can review the information and discuss available options with you.
Customization may be available depending on the product type, order quantity, technical feasibility, and manufacturing requirements. Custom options can include dimensions, finishes, colors, electrical configurations, lighting performance, labels, manuals, cartons, and other packaging details.
For customized products, we may request drawings, samples, artwork, technical files, or additional project information before confirming feasibility. Tooling, development, testing, sample, or special packaging costs may apply when required and will be stated separately for review.
Quotations are prepared according to the confirmed specifications, quantity, customization level, packaging, delivery terms, and destination information. Unless otherwise stated, a quotation is subject to final technical review and order confirmation. Pricing may be updated if product requirements, quantities, material conditions, exchange rates, packaging, or shipping arrangements change.
Samples may be arranged for product evaluation where appropriate. Sample availability, cost, preparation time, freight, and any customization requirements are subject to confirmation. Approval of a sample does not replace the need to confirm all specifications in the final order documents.
An order proceeds only after both parties have confirmed the relevant commercial and technical details. China Loong Lighting Co., Ltd. may issue a quotation, proforma invoice, sales confirmation, specification sheet, drawing, packaging file, or other order document as applicable.
Before confirming an order, please carefully review:
Any discrepancy should be reported before payment and production approval. Requirements that are not included in the confirmed order documents may require a revised quotation or schedule.
Payment terms, currency, payment method, and payment schedule are determined according to the order value, product type, customization requirements, customer account status, and other commercial considerations. The applicable arrangement will be shown in the quotation, proforma invoice, or sales confirmation.
Production or material preparation normally begins after the agreed payment conditions and technical approvals have been completed. Bank charges and other transaction costs are handled according to the confirmed payment terms.
Please make payment only to the bank account stated in an official document issued by China Loong Lighting Co., Ltd. If you receive a request to change payment details, verify the request with your established company contact through a separate communication channel before transferring funds.
After order confirmation, our team arranges materials and production according to the approved specifications. The estimated production time depends on the product, quantity, component availability, customization, packaging, and inspection requirements. The schedule is confirmed for each order and may be adjusted if specifications change or circumstances outside normal production planning arise.
For products requiring approval, production drawings, artwork, labels, color references, packaging layouts, or pre-production samples may be submitted for confirmation. The customer is responsible for checking names, technical information, trademarks, barcodes, language content, and other supplied artwork before approval.
Quality checks are carried out according to the product and agreed order requirements. Depending on the order, communication may include production updates, product photographs, packaging photographs, sample confirmation, or inspection coordination. If the customer or an appointed third party requires a specific inspection procedure, the scope, timing, standards, and related costs should be agreed before production is completed.
Please submit any requested change in writing as early as possible. Changes to specifications, quantities, artwork, packaging, payment terms, or delivery arrangements are subject to feasibility review and written confirmation.
If materials have already been purchased, customized components have been produced, or manufacturing has started, a change or cancellation may affect the price, production schedule, or recoverable costs. Customized goods, printed packaging, special materials, and made-to-order products may not be changeable or cancellable after approval. Any applicable arrangement will be discussed based on the actual order status.
Products are packed according to the confirmed order requirements and the characteristics of the goods. Standard export packaging or customer-specified packaging may be used, subject to feasibility and quotation. Special cartons, labels, pallets, protective materials, retail boxes, barcodes, or shipping marks should be confirmed before production.
Delivery can be arranged by courier, air freight, sea freight, rail, road, or another agreed method depending on the shipment size, destination, urgency, and product characteristics. Freight charges, insurance, customs clearance, import duties, taxes, and destination fees are handled according to the confirmed Incoterms and shipping arrangement.
Before shipment, customers should provide complete and accurate consignee details, contact information, delivery address, tax or registration information where required, and any special documentation instructions. Delays or additional costs resulting from incomplete or incorrect information may require separate handling.
Shipping dates and transit times are estimates unless otherwise agreed in writing. Actual transportation time may be affected by carrier schedules, customs procedures, port conditions, weather, holidays, inspections, or other factors outside the seller’s direct control.
Commercial invoices, packing lists, transport documents, and other agreed shipping documents can be prepared according to the order and delivery method. Any special document format or destination-specific requirement should be communicated before order confirmation.
Upon receipt, please check the package count, carton condition, product labels, and visible condition of the goods before signing the carrier’s delivery record. If there is visible loss or damage, record it with the carrier and take clear photographs of the outer packaging, shipping label, inner packaging, and affected products.
If you identify a product, quantity, packaging, or shipment issue, contact China Loong Lighting Co., Ltd. promptly and provide the order number, product model, affected quantity, a detailed description, and clear photographs or videos. For electrical or lighting products, installation information and operating conditions may also be needed to help identify the cause.
Each case will be reviewed according to the confirmed specifications, order documents, inspection information, installation conditions, transportation records, and the nature of the reported issue. Appropriate follow-up will be discussed based on the review. Products should not be returned, reworked, or disposed of without prior written communication and authorization.
Our team also supports repeat orders, specification updates, replacement-part discussions, packaging revisions, and product planning for ongoing cooperation. Keeping approved samples, drawings, order references, and packaging files available can help maintain consistency across future orders.
The customer is responsible for providing accurate product requirements and confirming that the selected products are suitable for the intended application and local market. Installation, wiring, operation, maintenance, and use should be performed by qualified personnel and in accordance with applicable local regulations and product instructions.
If a market requires specific testing, documentation, labeling, or compliance conditions, please state these requirements during the inquiry stage. Availability and related arrangements are subject to review and written confirmation for the individual product and order.
Product specifications, prices, payment terms, schedules, shipping arrangements, and special conditions are valid only when confirmed in the relevant order documents or written communication. If there is any inconsistency between general information on this page and the terms confirmed for a specific order, the mutually accepted order documents will apply.
China Loong Lighting Co., Ltd. manufactures and supplies indoor, outdoor, commercial, industrial, residential, and solar lighting products, together with cable ties and wiring accessories. We support OEM, ODM, customization, product sourcing, and order coordination for importers, distributors, contractors, and private-label brands.